The link between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees: an investigation in Turkey

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dc.authoridTosyalı, Furkan/0000-0002-1369-9960
dc.authoridTosyalı, Hikmet/0000-0002-9639-5072
dc.authoridOksuz, Merve/0000-0003-2470-7919
dc.contributor.authorOksuz, Merve
dc.contributor.authorTosyalı, Hikmet
dc.contributor.authorTosyalı, Furkan
dc.date.accessioned2023-07-26T11:57:35Z
dc.date.available2023-07-26T11:57:35Z
dc.date.issued2022
dc.departmentDÜ, Fen-Edebiyat Fakültesi, Psikoloji Bölümüen_US
dc.description.abstractPurpose This paper aims to examine the association between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees in Turkey. Specifically, the mediating role of servicing efficacy was examined in the link between supervisor support and job satisfaction. Design/methodology/approach Data were collected from 421 frontline employees in 4- and 5-star hotels located in the South and South West of Turkey. The authors proposed a conceptual model in which servicing efficacy mediates the link between supervisor support and job satisfaction after controlling for demographic information. Data were analyzed through the structural equation modeling (SEM) framework. Findings Results showed that supervisor support positively predicted servicing efficacy and job satisfaction reports of the employees. Those reporting higher servicing efficacy were more likely to report increased job satisfaction. In addition, servicing efficacy partially mediated the link between supervisor support and job satisfaction. Originality/value The current study provides new evidence on the link between supervisor support, efficacy beliefs and job satisfaction in the hotel industry. This is the first study investigating the mediating role of servicing efficacy in the association between supervisor support and job satisfaction. Moreover, most previous studies separately focusing on supervisor support, efficacy beliefs and job satisfaction in the hospitality industry were conducted in developed, Western countries. In contrast, research examining work-related constructs and outcomes in Turkey's hospitality industry has been limited. Thus, both replicated and original findings would contribute to the generalizability of cumulative knowledge in tourism and hospitality.en_US
dc.identifier.doi10.1108/PR-10-2021-0733
dc.identifier.issn0048-3486
dc.identifier.issn1758-6933
dc.identifier.urihttps://doi.org/10.1108/PR-10-2021-0733
dc.identifier.urihttps://hdl.handle.net/20.500.12684/13233
dc.identifier.wosWOS:000834362000001en_US
dc.identifier.wosqualityQ1en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.institutionauthorTosyalı, Furkan
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Ltden_US
dc.relation.ispartofPersonnel Reviewen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.snmz$2023V1Guncelleme$en_US
dc.subjectSupervisor Support; Servicing Efficacy; Job Satisfaction; Frontline Employees In Hotels; Structural Equation Modeling; Turkeyen_US
dc.subjectSelf-Efficacy; Organizational-Commitment; Hospitality Industry; Performance; Outcomes; Impact; Perceptions; Engagement; Resources; Behaviorsen_US
dc.titleThe link between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees: an investigation in Turkeyen_US
dc.typeArticleen_US

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