The role of social media marketing activities in converting existing students into university advocates
Küçük Resim Yok
Tarih
2023
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Routledge Journals, Taylor & Francis Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
This paper focuses on university social media marketing (SMM) activities and their role in converting following students into university advocates on social media. The study, which has a relationship-oriented approach, first categorizes university SMM activities into four groups: entertainment, interaction, trendiness, and customization. Then it provides the theoretical background for the research model and unveils the role of university SMM on university image, student satisfaction, student loyalty, and electronic word-of-mouth (e-WoM). Data was gathered from 1072 university students in an undergraduate program at 55 universities in Istanbul, Turkey. Structural equation modeling was used to test the model. Results indicate that a university's SMM activities have a significant role in spreading favorable attributes of universities on social media, and university image, student satisfaction, and student loyalty foster this relationship.
Açıklama
Anahtar Kelimeler
Social media marketing, student loyalty, university image, student satisfaction, word-of-mouth communication, brand advocacy, >, Word-Of-Mouth, Brand Equity, Satisfaction, Education, Engagement, Model, Image, Antecedents, Loyalty, Postgraduate
Kaynak
Journal of Marketing For Higher Education
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Scopus Q Değeri
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