Operational performance improvement through continuous improvement initiatives in micro-enterprises of Turkey

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dc.authoridlim, sarina abdul halim/0000-0003-3526-712X
dc.authorwosidlim, sarina abdul halim/R-4301-2019
dc.contributor.authorInan, Guven Gurkan
dc.contributor.authorGungor, Zahit Ergun
dc.contributor.authorBititci, Umit Sezer
dc.contributor.authorHalim-Lim, Sarina Abdul
dc.date.accessioned2021-12-01T18:49:55Z
dc.date.available2021-12-01T18:49:55Z
dc.date.issued2021
dc.department[Belirlenecek]en_US
dc.description.abstractPurpose Micro-enterprises have a vital role in the development of a nation by creating employment, encouraging entrepreneurship, balancing social income and educating the workforce. Yet, micro-enterprises face significant operational challenges such as low productivity, high production costs and long changeover times. These challenges are often overlooked by researchers and practitioners but have a drastic impact on micro-enterprises' operational performance. With over 95% of the economy consisting of micro-enterprises, it is vital to improve operational performance and competitiveness of the micro-enterprises. Design/methodology/approach Considering the data availability and practical challenges of gathering data from micro-enterprises, an action research methodology was selected as a suitable research method. Following the initial diagnostic visits, planned interventions were prepared and results were observed to gather data and draw conclusions. Findings Findings suggest that commonly adapted performance improvement initiatives by large enterprises cannot be directly applied in micro-enterprises to enhance operational performance. Micro-enterprises lack the critical resources and company culture to easily adapt these initiatives. On the other hand, when these performance improvement initiatives are filtered according to specific needs of micro-enterprises, continuous improvement initiatives were often found to be effective in improving operational performance. Specifically, 5S, single-minute exchange of dies (SMED), suggestion schemes, layout improvements, management coaching, visual management, empowerment were found to be useful and suitable to address command and control culture, low productivity, unorganised workspace, undelegated authority, low skilled employees and unwillingness to take responsibility problems. Research limitations/implications Further research is required to investigate the specific factors that affect the adaptation of continuous improvement initiatives such as culture and industry type. Originality/value This research extends and contributes the current literature on continuous improvement initiatives by revealing how performance improvement initiatives need to be filtered according to the specific needs of micro-enterprises, and how these initiatives can be used to address specific problems to improve operational efficiency. It provides a conceptual framework to guide the decision-making process on operational performance improvement in micro-enterprises.en_US
dc.identifier.doi10.1108/APJBA-11-2020-0394
dc.identifier.issn1757-4323
dc.identifier.issn1757-4331
dc.identifier.scopus2-s2.0-85114255800en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.urihttps://doi.org/10.1108/APJBA-11-2020-0394
dc.identifier.urihttps://hdl.handle.net/20.500.12684/10798
dc.identifier.wosWOS:000692766100001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Ltden_US
dc.relation.ispartofAsia-Pacific Journal Of Business Administrationen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAction researchen_US
dc.subjectContinuous improvementen_US
dc.subjectMicro enterprisesen_US
dc.subjectTotal Quality Managementen_US
dc.subjectLean 6 Sigmaen_US
dc.subjectCritical Success Factorsen_US
dc.subjectManufacturing Enterprisesen_US
dc.subjectImplementation Frameworken_US
dc.subjectImpacten_US
dc.subjectSmesen_US
dc.subjectTqmen_US
dc.subjectMicroenterprisesen_US
dc.subjectCommitmenten_US
dc.titleOperational performance improvement through continuous improvement initiatives in micro-enterprises of Turkeyen_US
dc.typeArticleen_US

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