ISO 9001:2015 ve IATF 16949:2016 Kalite Yönetim Sistemi standartları revizyonlarının firma performansına etkileri: Otomotiv sektöründe karşılaştırmalı bir analiz
Yükleniyor...
Dosyalar
Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Düzce Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Bu araştırmanın temel amacı, otomotiv yan sanayi firmalarında uluslararası niteliklerde kabul görmüş ISO 9001: 2015 ve IATF 16949: 2016 Kalite Yönetim Sistemi standartlarının yeni versiyona geçiş süreçlerinin incelenerek firma performansına etkisinin ölçülmesidir. Bununla birlikte yeni versiyon standartları uygulamayan diğer otomotiv yan sanayi işletmesinin aynı performans göstergeleri ile karşılaştırılmasıdır. Bu araştırma; Otomotiv sektöründe ana üreticilere ürün tedarik eden iki yan sanayi oluşturmaktadır. Nitel araştırma deseninin kullanıldığı araştırmada, analiz ve veri toplama süreci eş zamanlı olarak doküman inceleme ve görüşme yöntemleri ile yapılmıştır. Her iki firmanın üst düzey yöneticileri ile yapılan toplam 17 adet görüşme, yarı yapılandırılmış görüşme yöntemi ile gerçekleştirilmiştir. Elde edilen veriler, betimsel analiz tekniği ile analiz edilmiştir. Araştırma kapsamında; yeni versiyon standartlara geçiş için kullanılması gereken tüm uygulamalar belirlenerek otomotiv sektörüne özgü olarak örneklendirilmiştir. GAP Analizi, SWOT Analizi, PESTLE ve PRIMO-F metotları, Risk Analizi, İç Denetim ve Yönetim Gözden Geçirme Toplantıları hakkındaki gereklilikler tanımlanmış ve uygulanmıştır. Metotlar uygulanırken belirlenen 419 önermenin performansı değerlendirilmiş ve iyileşme oranları raporlanmıştır. Yapılan iyileştirmelerin firma performansına etkisi 24 adet performans göstergesi ile ölçülmüştür. Yeni versiyon standartlara geçiş yapmamış ve söz konusu metotları uygulamayan diğer firma ile birinci firmanın performansı da karşılaştırılarak iyileşme düzeyleri belirlenmiştir. Elde edilen sonuçlara göre; Geçiş sürecinde uygulanan metotlar ile tespit edilen 409 önerme 5'li likert ölçeği ile değerlendirilmiştır. Başlangıçta 1, 2 ve 3 olarak belirlenen toplam 362 (%88.5'i) aksiyon varken, yapılan iyileştirmeler sonrasında 4 ve 5 olarak tanımlanan 406 (%99.2'si) aksiyon raporlanmıştır. Söz konusu uygulamaların firma performansının artışında pozitif yönlü etkisi olduğu saptanmıştır. Geçiş süreci incelenen firmanın performans değerlendirmesi için takip edilen 24 adet gösterge, Balanced Scorecard boyutlarına göre sınıflandırılmış ve 22 göstergede pozitif yönlü iyileşme tespit edilmiştir. Tedarikçi PPM ve Numune gönderim performansı göstergelerinde, çalışma öncesi ve sonrasında anlamlı bir değişiklik olmadığı saptanmıştır. Araştırmanın son bölümünde revizyon geçişini tamamlamamış ikinci firma ile aynı göstergeler kıyaslanmış ve geçiş süreci incelenen firmaya ait 22 performans göstergesi daha iyi performans göstermiştir. Numune Gönderim Performansı ve Sevkiyatta Aşırı Navlun Sayısı göstergelerinde, her iki firmanın sonuçlarının da olumlu yönde geliştiği tespit edilmiştir. Tüm uygulama çalışmaları sonucunda firma performansında, pozitif yönde iyileşmeler gerçekleşmiştir. Çalışmanın gelecekte başka araştırmalarda değerlendirilmek üzere farklı sektörlerde, nicel araştırma deseni yaklaşımı ile ve daha çok sayıda firmada uygulanması ve sonuçların karşılaştırılması önerilmiştir. Anahtar Kelimeler: ISO 9001: 2015, IATF 16949: 2016, Revizyon Geçişi, Balanced Scorecard
The main purpose of this research is to examine the new version transition processes and performance evaluation of ISO 9001: 2015 and IATF 16949: 2016 Quality Management System standards, which are internationally recognized standards in automotive supplier firms. In the continuation of the study, it is aimed to compare the performance of another enterprise that does not implement new version standards with the same indicators and Balanced Scorecard Method. The population consists of two sub-industries that supply products to main manufacturers, especially in the automotive sector. In the research, in which qualitative research design was used, the analysis and data collection process were completed simultaneously with document review and interview methods. 14 interviews with three top executives of the company, whose transition process was examined, were conducted by semi-structured interview method. 3 semi-structured interviews were also held with top executives who were compared with their performance named second firm. The data obtained were analyzed using the descriptive analysis technique. During the analysis, all implementations that should be used for transition to new version standards were determined and exemplified specifically for the automotive industry. Requirements for GAP Analysis, SWOT Analysis, PESTLE and PRIMO-F methods, Risk Analysis, Internal Audit and Management Review Meetings were determined and applied to the company. The performance of 419 propositions determined while applying the methods was evaluated and the improvement rates were reported. The effect of the improvements made on the business performance was measured with 24 performance indicators. The new version did not switch to the standards and the performance of the first supplier was compared with another one that did not apply the said methods, and the improvement rates were calculated. As a result of the analysis, while there were a total of 362 (88.5%) propositions that were initially evaluated with 5 likert scale as 1, 2 and 3 out of 409 propositions determined by the methods applied during the transition period, a total of 406 (99.2%) were defined as 4 and 5 after the improvements made. It has been determined that the said applications have a positive effect on the increase of firm performance. The 24 indicators followed for the performance evaluation of the company whose transition process was examined were classified according to the Balanced Scorecard dimensions and a positive improvement was detected in 22 indicators. It was found that there was no significant change in the Supplier PPM and Sample delivery performance indicators before and after the study. In the last part of the study, the positive improvements in business implementations with these methods have also been found to have a significant effect on performance compared to a business that has never applied these methods and has not completed the revision transition. 22 performance indicators belonging to the company whose transition period was examined showed better performance than the company that has never applied these methods. Sample Delivery Performance and Excess Freight Number in Shipment indicators, the realizations of both companies are at the same rate and in a positive situation. Keywords: ISO 9001: 2015, IATF 16949: 2016, Transition of Revision, Balanced Scorecard
The main purpose of this research is to examine the new version transition processes and performance evaluation of ISO 9001: 2015 and IATF 16949: 2016 Quality Management System standards, which are internationally recognized standards in automotive supplier firms. In the continuation of the study, it is aimed to compare the performance of another enterprise that does not implement new version standards with the same indicators and Balanced Scorecard Method. The population consists of two sub-industries that supply products to main manufacturers, especially in the automotive sector. In the research, in which qualitative research design was used, the analysis and data collection process were completed simultaneously with document review and interview methods. 14 interviews with three top executives of the company, whose transition process was examined, were conducted by semi-structured interview method. 3 semi-structured interviews were also held with top executives who were compared with their performance named second firm. The data obtained were analyzed using the descriptive analysis technique. During the analysis, all implementations that should be used for transition to new version standards were determined and exemplified specifically for the automotive industry. Requirements for GAP Analysis, SWOT Analysis, PESTLE and PRIMO-F methods, Risk Analysis, Internal Audit and Management Review Meetings were determined and applied to the company. The performance of 419 propositions determined while applying the methods was evaluated and the improvement rates were reported. The effect of the improvements made on the business performance was measured with 24 performance indicators. The new version did not switch to the standards and the performance of the first supplier was compared with another one that did not apply the said methods, and the improvement rates were calculated. As a result of the analysis, while there were a total of 362 (88.5%) propositions that were initially evaluated with 5 likert scale as 1, 2 and 3 out of 409 propositions determined by the methods applied during the transition period, a total of 406 (99.2%) were defined as 4 and 5 after the improvements made. It has been determined that the said applications have a positive effect on the increase of firm performance. The 24 indicators followed for the performance evaluation of the company whose transition process was examined were classified according to the Balanced Scorecard dimensions and a positive improvement was detected in 22 indicators. It was found that there was no significant change in the Supplier PPM and Sample delivery performance indicators before and after the study. In the last part of the study, the positive improvements in business implementations with these methods have also been found to have a significant effect on performance compared to a business that has never applied these methods and has not completed the revision transition. 22 performance indicators belonging to the company whose transition period was examined showed better performance than the company that has never applied these methods. Sample Delivery Performance and Excess Freight Number in Shipment indicators, the realizations of both companies are at the same rate and in a positive situation. Keywords: ISO 9001: 2015, IATF 16949: 2016, Transition of Revision, Balanced Scorecard
Açıklama
Anahtar Kelimeler
ISO 9001: 2015, IATF 16949: 2016, Revizyon Geçişi, Balanced Scorecard, ISO 9001: 2015, IATF 16949: 2016, Transition of Revision, Balanced Scorecard, İşletme, Business Administration
