Effect of organizational levels on individual service quality in health service: A research on doctors

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dc.contributor.authorUysal, H. Tezcan
dc.contributor.authorYıldız, Mehmet Selami
dc.date.accessioned2020-05-01T09:11:44Z
dc.date.available2020-05-01T09:11:44Z
dc.date.issued2013
dc.departmentDÜ, İşletme Fakültesi, İşletme Bölümüen_US
dc.descriptionWOS: 000322928500002en_US
dc.description.abstractIndividual service quality states the service quality of employees as distinct from the quality that the customers perceived. While organization to have an open or closed system is not important in the perceived quality, the organizational system gains importance in the sense of individual service quality. In the health establishments that have an open system, the service quality shows an alteration in parallel with the organizational levels. Therefore, this study intended to enhancing the service quality is made by not with the quality that the customers perceived but analyzing the organization level perception of organization employees with quality. The aim of this study is presenting the effect of organizational levels, consisting of organizational stress, organizational motivation and organizational climate, on individual service quality. Depending upon this aim, a research was conducted intended to 50 doctors, who run health service in X Hospital. The sample size was limited with only one health establishment for not breaking the homogeneous structure of organizational levels. Individual service quality was associated with organizational motivation and organizational stress; and three main and six sub-hypotheses and two variation hypothesis were developed in the research. In the result of correlation analysis, regression analysis and one-way test, a meaningful relation was found between all the organizational levels and the individual service quality. According to the obtained findings, among the organizational levels, the "Organizational Climate" is the factor that effects most the service quality.en_US
dc.identifier.doi10.3848/iif.2013.329.3824en_US
dc.identifier.endpage48en_US
dc.identifier.issn1300-610X
dc.identifier.issn1308-4658
dc.identifier.issue329en_US
dc.identifier.startpage21en_US
dc.identifier.urihttps://doi.org/10.3848/iif.2013.329.3824
dc.identifier.urihttps://hdl.handle.net/20.500.12684/5744
dc.identifier.volume28en_US
dc.identifier.wosWOS:000322928500002en_US
dc.identifier.wosqualityQ4en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isotren_US
dc.publisherBilgesel Yayincilik San & Tic Ltden_US
dc.relation.ispartofIktisat Isletme Ve Finansen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectHealth Serviceen_US
dc.subjectOrganizational Levelsen_US
dc.subjectIndividual Service Qualityen_US
dc.subjectOrganizational Stressen_US
dc.subjectOrganizational Motivationen_US
dc.subjectOrganizational Climateen_US
dc.titleEffect of organizational levels on individual service quality in health service: A research on doctorsen_US
dc.typeArticleen_US

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