THE MEDIATING ROLE OF HEALTH LITERACY IN THE EFFECT OF HEALTH SERVICE QUALITY ON PATIENT LOYALTY

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dc.contributor.authorBaydas, Abdulvahap
dc.contributor.authorYalman, Fuat
dc.contributor.authorYasar, Mehmet Emin
dc.date.accessioned2021-12-01T18:48:55Z
dc.date.available2021-12-01T18:48:55Z
dc.date.issued2020
dc.department[Belirlenecek]en_US
dc.description.abstractThe purpose of this study is to determine the mediating role of health literacy in the impact of health service quality on patient loyalty. The universe of the research is the patients who have outpatient treatments from Gaziantep University Sahinbey Research and Application Hospital. In this study, quantitative research method was used and the data were collected from 420 patients through face to face questionnaire technique. In the study, descriptive statistics, confirmatory factor analysis and path analysis techniques were used. SPSS and AMOS software were used for data analysis. According to the results of the research, it was found that the dimension representing the health service quality of the hospital at the best level was ati Empathy, and the dimension representing the health literacy level of the patients at the best level was Judging the Accuracy of Health News. Within the framework of direct relations of variables in the research model, it was found that health service quality has a statistically significant and positive effect on patient loyalty; that health service quality has a statistically significant and positive effect on health literacy; that health literacy has a statistically significant and positive effect on patient loyalty, and that health literacy has a mediating role in the relationship between health service quality and patient loyalty, which is statistically significant and positive.en_US
dc.identifier.doi10.5281/zenodo.3940502
dc.identifier.endpage150en_US
dc.identifier.issn1925-4423
dc.identifier.issue1en_US
dc.identifier.startpage131en_US
dc.identifier.urihttps://doi.org/10.5281/zenodo.3940502
dc.identifier.urihttps://hdl.handle.net/20.500.12684/10630
dc.identifier.volume10en_US
dc.identifier.wosWOS:000562397400006en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherInt Journal Contemporary Economics & Administrative Sciencesen_US
dc.relation.ispartofInternational Journal Of Contemporary Economics And Administrative Sciencesen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectHealth Service Qualityen_US
dc.subjectPatient Loyaltyen_US
dc.subjectHealth Literacyen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectCommunicationen_US
dc.subjectModelen_US
dc.titleTHE MEDIATING ROLE OF HEALTH LITERACY IN THE EFFECT OF HEALTH SERVICE QUALITY ON PATIENT LOYALTYen_US
dc.typeArticleen_US

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