The Relationship Between Determinants of Shopping Sites and Customer E-Trust, Purchase Intention, Satisfaction, and Repurchase

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dc.contributor.authorAta, Serhat
dc.contributor.authorBaydaş, Abdülvahap
dc.contributor.authorYaşar, Mehmet Emin
dc.date.accessioned2025-10-11T20:42:16Z
dc.date.available2025-10-11T20:42:16Z
dc.date.issued2021
dc.departmentDüzce Üniversitesien_US
dc.description.abstractThe online purchasing status of consumers can be affected by many factors. One of these factors is website determinants. For consumers, online shopping involves more uncertainties than physical shopping. Especially in the current period, even daily basic needs are made with online shopping, which makes this situation even more difficult for both e-commerce businesses and customers. The aim of this study is to reveal the mediating role of customer e-trust in the relationship between determinants of shopping website and online purchase intention, satisfaction, and repurchase intention of customers. In this research, questionnaire method was applied on 321 participants and findings shows that image, interface, security, and privacy sub-dimensions of web determinants effect positively and meaningful purchase intention, customer satisfaction, and repurchase of customers. Besides, it was found that e-trust has partial mediating role in this relationship.en_US
dc.description.abstractThe online purchasing status of consumers can be affected by many factors. One of these factors is website determinants. For consumers, online shopping involves more uncertainties than physical shopping. Especially in the current period, even daily basic needs are made with online shopping, which makes this situation even more difficult for both e-commerce businesses and customers. The aim of this study is to reveal the mediating role of customer e-trust in the relationship between determinants of shopping website and online purchase intention, satisfaction, and repurchase intention of customers. In this research, questionnaire method was applied on 321 participants and findings shows that image, interface, security, and privacy sub-dimensions of web determinants effect positively and meaningful purchase intention, customer satisfaction, and repurchase of customers. Besides, it was found that e-trust has partial mediating role in this relationship.en_US
dc.identifier.doi10.37880/cumuiibf.979417
dc.identifier.endpage349en_US
dc.identifier.issn1303-1279
dc.identifier.issn2687-4032
dc.identifier.issue2en_US
dc.identifier.startpage324en_US
dc.identifier.urihttps://doi.org/10.37880/cumuiibf.979417
dc.identifier.urihttps://hdl.handle.net/20.500.12684/20906
dc.identifier.volume22en_US
dc.language.isoenen_US
dc.publisherSivas Cumhuriyet Üniversitesien_US
dc.relation.ispartofJournal of Economics and Administrative Sciencesen_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.snmzKA_DergiPark_20250911
dc.subjectBusiness Administrationen_US
dc.subjectİşletmeen_US
dc.titleThe Relationship Between Determinants of Shopping Sites and Customer E-Trust, Purchase Intention, Satisfaction, and Repurchaseen_US
dc.title.alternativeAlışveriş Siteleri Belirleyicileriyle Tüketici Güveni, Çevrimiçi Satın Alma Niyeti, Tatmin ve Yeniden Satın Alma İlişkisien_US
dc.typeResearch Articleen_US

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