Interactive model of government websites based on decision tree analysis and web quality 4.0

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dc.authorscopusid7801333104en_US
dc.authorscopusid59180165300en_US
dc.authorscopusid6506987837en_US
dc.contributor.authorRokhman, A.
dc.contributor.authorÇömez, P.
dc.contributor.authorRosyadi, S.
dc.date.accessioned2024-08-23T16:07:29Z
dc.date.available2024-08-23T16:07:29Z
dc.date.issued2024en_US
dc.departmentDüzce Üniversitesien_US
dc.description.abstractGovernment websites are important for providing citizens access to vital public information. However, many government websites are not well-designed, difficult to navigate, even out-of-date, and insufficient in providing information and interactive channels. Based on previous studies, website development often fails because it is oriented toward implementing a mandate without evaluating the website traffic and visitors. The evaluation process of e-government websites is essential for developing the performance and quality of the websites (Lee-Geiller & Lee, 2019). This study aims to evaluate the quality of Indonesian local governments. This study used a quantitative approach with a web quality 4.0 (WebQual 4.0) instrument for assessing the quality of websites. WebQual 4.0 consists of three components: usability design, information quality, and interaction services. Data were analyzed using decision tree techniques. The main finding of the study is that not all WebQual 4.0 components affect the number of visitors. The interaction service component is the most influential factor. The results suggest a website paradigm that focuses on visitors’ interaction. Visitors should feel they are well-served and engaged when using a website. This approach of interactive websites can employ popular social media platforms to offer real-time visitor interaction. © 2024 The Authors.en_US
dc.identifier.doi10.22495/jgrv13i2siart11
dc.identifier.endpage365en_US
dc.identifier.issn2220-9352
dc.identifier.issue2 Special Issueen_US
dc.identifier.scopus2-s2.0-85196553006en_US
dc.identifier.scopusqualityQ4en_US
dc.identifier.startpage354en_US
dc.identifier.urihttps://doi.org/10.22495/jgrv13i2siart11
dc.identifier.urihttps://hdl.handle.net/20.500.12684/14677
dc.identifier.volume13en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherVirtus Interpressen_US
dc.relation.ispartofJournal of Governance and Regulationen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectDecision Treeen_US
dc.subjectE-Governmenten_US
dc.subjectGovernment Websitesen_US
dc.subjectHuman-Computer Interactionen_US
dc.subjectInteractive Modelen_US
dc.subjectInteractive Websiteen_US
dc.subjectWeb Quality 4.0en_US
dc.titleInteractive model of government websites based on decision tree analysis and web quality 4.0en_US
dc.typeArticleen_US

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