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    Satisfaction Levels of Inpatients in a State Hospital
    (Düzce Üniversitesi, 2014) Erdem, Yurdagül; Akdemir, Hatun; Topuz, Şenay
    Purpose: This descriptive and cross-sectional study was made to measure the servicesatisfaction of inpatients in a state hospital. Methods: The study included 82 adult patients hospitalized for at least 3 days and who agreedto complete the survey. The data were collected with a questionnaire including socialdemographic and health service characteristics and “The Service Satisfaction Measuring Scale”. Results: Those who participated in the research are reasonably satisfied with the services ofthe hospital (53.63 %). According to the total points of scale, the patients get the highestsatisfaction from Patients' rights services (63.01%); and lowest from other health care services,and bureaucratic procedures (48.46%). There isn’t significant correlation between satisfactionlevels and social demographic and health service characteristics. Conclusion: As a result, the overall satisfaction of patients were found to above average andpatients would prefer this hospital again for another identified health problem