Argun, I.D.Ozdemir, T.2024-08-232024-08-232023978-303139773-82367-3370https://doi.org/10.1007/978-3-031-39774-5_83https://hdl.handle.net/20.500.12684/14772Intelligent and Fuzzy Systems - Intelligence and Sustainable Future Proceedings of the INFUS 2023 Conference -- 22 August 2023 through 24 August 2023 -- Istanbul -- 299549The competitive environment in market circumstances, invites wide notice from glass factory managers about quality complications. There is a direct connection between quality and production efficiency. Increasing quality increases efficiency in production, reduces costs and increases market share. The company, which has to compete with many companies in glass production, aims to increase its competitive advantage with the quality and production efficiency. The desired feature in glass production is durability and a world-class production quality. Defects occurring in the glass in the production of flat glass in the Düzce Glass Factory lead to loss of production. For this reason, the company carries out the necessary studies in order to achieve quality in production and to ensure that the established quality management system is in operation. In the study, Pareto analysis and Failure Mode and Effects Analysis (FMEA) technique are examined in the quality improvement process. In this study, Pareto analysis of the glass produced and sold according to the customer complaint form is applied, FMEA is handled and the processes is examined. The aim of this study is to be encountered the defects in the glass production process are analyzed according to the FMEA technique. As a result of the analysis, it has been shown that the technique provides success in improving the quality functions of the company. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.en10.1007/978-3-031-39774-5_83info:eu-repo/semantics/closedAccessFuzzy FMEAGlassQuality ControlCommerceCompetitionDefectsFailure (mechanical)Fuzzy logicGlassGlass industryProduction efficiencyAnalysis techniquesFailure mode and effects analysisFuzzy failure mode and effect analyseFuzzy logic approachGlass factoriesGlass productionGlasses InIndustry applicationsPareto analysisProduction efficiencyQuality controlFuzzy Logic Approach in Failure Mode and Effects Analysis: Glass Industry ApplicationConference Object758 LNNS7577662-s2.0-85171994093Q4